Privacy policy

Last updated October 15, 2026

Conversio AI is a Shopify app, built and run by OptimaGeeks, that adds an AI sales and support chat to a store. This policy explains what information the app handles when a merchant installs it and when shoppers use the chat on that merchant's store.

Information from merchants

When you install Conversio AI, Shopify shares, and we store:

• Store details: store name, myshopify address, contact email, Shopify plan, currency and time zone.
• For each staff member who opens the app: their name, email and the role you give them in Conversio AI.
• Your product catalog (titles, descriptions, prices, images and availability), read with the read_products permission. The app cannot change your products.
• Content you add in the app: FAQs, knowledge base entries, AI instructions and chat settings, plus an optional Gemini API key, which is encrypted before it is stored.

Subscriptions are billed by Shopify. We never see or store card or bank details.

Information from shoppers

• The messages a shopper writes in the chat, and the replies they receive.
• A random visitor ID, kept in the browser's local storage, so the shopper can pick up the same conversation later. It is not used to track shoppers across sites.
• The shopper's Shopify customer ID if they are logged in to the store, so we can answer data requests about them.

The chat does not ask for payment details, and we do not use cookies for advertising or analytics.

How the information is used

• To answer shoppers from the store's own products, FAQs and policies.
• To show the merchant their conversations, unanswered questions and chat analytics.
• To apply plan limits and keep the service secure and working.

We do not sell personal information or use it for advertising.

AI processing

To write a reply, the shopper's message and the relevant store content are sent to Google's Gemini API, which processes them under Google's API terms. On the Pro plan a merchant can use their own Gemini API key instead, in which case the request is made with their Google account.

How long we keep it

• Conversations are deleted automatically after 30 days (Free), 180 days (Growth) or 365 days (Pro), depending on the store's plan.
• When a merchant uninstalls the app, Shopify asks us to erase the store's data 48 hours later, and we delete everything we hold for that store.
• When a shopper asks a store for their data, Shopify passes the request to us and we prepare an export of their conversations for the merchant to download. When a shopper asks to be forgotten, we delete their conversations.

Security

All traffic is encrypted with HTTPS. Requests from Shopify are verified with Shopify's signatures, each store's data is kept separate from every other store's, and stored API keys are encrypted with AES-256-GCM.

Your choices

Shoppers can ask the store they chatted with to access or delete their data. Merchants can remove the app at any time from their Shopify admin, or contact us to have their data deleted sooner.

Changes to this policy

If we change how the app handles data, we will update this page and the date at the top.

Contact

Questions about this policy or your data: info@optimageeks.com.